Frequently Asked Questions (FAQ)

General Questions

What is Club Louise?

Club Louise is where comfort meets quality. We offer products that help you relax, recharge, and savor the little moments in life.

Where can I buy your products?

Our products are exclusively available on our website.

How can I contact your customer service?

You can reach us at info@clublouiseamsterdam.com. We typically respond within 24 hours on business days.

Questions About Ordering and Shipping

How long does it take to receive my order?

We aim to ship orders within 1 day. Delivery times vary by way of delivery but typically range between 1 to 3 business days.

Can I track my order?

Yes, once your order has been shipped, you’ll receive a tracking link to monitor your package.

What are the shipping costs?

Shipping costs depend on size of thee and your chose of shipping partner and will be displayed during the checkout process.

Questions About Returns and Exchanges

Can I return my order?

Yes, according to legal requirements, you have a 14-day cooling-off period starting from the day you receive your order. During this time, you can return the product without giving a reason, provided it is unused and in its original condition.

How do I return a product?

Contact our customer service to initiate your return. We’ll provide you with further instructions and the return address. Please note that return shipping costs are typically at your expense unless otherwise stated.

When will I receive my refund?

Once we’ve received and inspected your return, we will process your refund within 14 days.

Can I exchange a product?

If you’d like to exchange a product, please reach out to our customer service. We’ll assist you in arranging an exchange.

Product-Specific Questions

Are your products suitable for children?

Many of our products, such as our fruit blend teas, are completely caffeine-free and perfect for enjoying with children.

How should I store my tea to keep it fresh?

Store your tea in a cool and dry place with the lit closed to preserve its flavor and freshness.

Can I add gift wrapping to my order?

Yes, we offer gift wrapping option during the checkout process.